Last updated: 08 July 2025
Note: The information below is provided for general guidance. Because every business is unique—and consumer-protection regulations can change—please review this policy with your legal advisor before publishing it on designandbuilt.in.
1. Overview
At Design & Built we aim for complete client satisfaction—whether we are transforming a space or delivering a custom-made piece of furniture. This policy explains when you can request a refund, return, or replacement and how the process works.
2. Scope
- Interior-design & project-management services
- Custom furniture & décor items produced or procured for you
- Standard, off-the-shelf products (e.g., lighting fixtures, loose décor) supplied by us
3. Cancellation & Refunds for Services
| Stage of project | Cancellation window | Refund eligibility* |
|---|---|---|
| Discovery / Concept | Within 3 calendar days of signing the Service Agreement | 90 % of the advance, less payment-gateway fees |
| Design development (layouts, 3-D visuals) | Before final design approval | 50 % of the advance; fees for completed design work are non-refundable |
| Execution / Site works | After material procurement or site handover | No cash refund; we will credit unspent amounts toward future services or approved variations |
*Bank charges, third-party consultant fees, and statutory taxes are non-refundable.
4. Returns & Replacements for Products
- Eligibility window
- Standard items: Request a return within 7 days of delivery.
- Custom-made items: Returns are accepted only for manufacturing defects or transit damage (see § 4.3).
- Conditions
- Item must be unused, uninstalled, and in original packaging.
- Proof of purchase (invoice or order number) is required.
- Defects or transit damage
- E-mail photos and a brief description to Designandbuilt.in@gmail.com within 48 hours of delivery.
- Upon verification, we will arrange a free pickup and either repair, replace, or refund at our discretion.
- Non-returnable items
- Made-to-measure furniture, upholstery, or décor personalised with size, colour, or engraving chosen by you.
- Clearance or “final sale” merchandise, unless defective.
5. Refund Method & Timeline
- Approved refunds are processed via the original payment method.
- Please allow 7–10 business days for the credit to reflect, depending on your bank or card issuer.
- If your refund is delayed beyond 14 business days, contact us at Designandbuilt.in@gmail.com with the refund reference.
6. Shipping Costs
- If the return is due to our error (wrong or defective item), we bear pickup and replacement shipping charges.
- For voluntary returns (change of mind on standard items), the original shipping fee is non-refundable, and return shipping is at your cost.
7. Exchanges
Need a different size, fabric, or finish? Write to Designandbuilt.in@gmail.com within the eligibility window. We will confirm availability and any price difference before proceeding.
8. Changes to This Policy
We may revise this policy from time to time to reflect changes in law, best practice, or our services. The “Last updated” date at the top will be amended accordingly. Continued use of our services constitutes acceptance of the revised terms.
9. Contact Us
For questions about cancellations, returns, or refunds, please reach out:
- E-mail: Designandbuilt.in@gmail.com
- Phone / WhatsApp: +91 7045668606 / 7045668648 (Mon–Fri, 10:00–18:00 IST)
- Registered office: Design & Built, 38, EXPRESS ZONE, Mall, Western Express Hwy, Malad, Panch Bawadi, Malad East, Mumbai, Maharashtra 400097 India
Thank you for choosing Design & Built. We appreciate your trust and strive to deliver an exceptional experience—every time.